Your satisfaction is our goal!

Please inspect your order upon delivery. If your item has arrived damaged or there is a mistake with your order, please contact us at  (212) 689-6337 or email

Shipping and Handling fees are non-refundable.

Send returns to:
Mosex Store
Museum of Sex
233 5th Ave
New York, NY 10016
Attention: Museum Store

–You may return your merchandise within 30 days for an exchange or refund in the form of your original payment.

–Include a copy of the receipt. This will help us quickly process your return.

–Lost shipments are the responsibility of the sender. We recommend that you insure your shipment.

–Merchandise must be received in its original unused condition.

–Unopened items in original packaging may be returned within 30 days.

–Opened or used intimate apparel, liquid products (oils, lubes, toy cleaners, bath and body products) and condoms are not eligible for return.

–Used adult toys are not eligible for returns, please refer to manufacturers warranties listed in product description for customer care.