How do I make a purchase?
In order to buy something from mosexstore.com, you must first be registered with us and have a username and password. To register, click on "Log-in" on the shopping cart pages and follow the new user prompts. To make a purchase, click on the "I'll take it" button and follow the page prompts for quantity, and complete the billing, shipping, and credit card detail pages. The final page of the sequence is the order review page where you should check all the details to make sure we have everything correct. Once you click the "place my order" button, we will process your order.
What if I forget my password?
You send us an e-mail at store@museumofsex.com, or you can click the "forgot my password" button on the login screen. We will e-mail your password to you within one business day.
Can I have my items gift wrapped?
We currently do not offer gift wrapping.
Can I buy something other than what I see on the site?
If you are interested in purchasing something that is not our website, please call the Mose[x] Store. Our sales associates are there to help you during our regular store hours:
11AM to 6:30 EST(Sunday – Friday)
11AM to 8:00 EST(Saturday)
You can also communicate by email to store@museumofsex.com.
What credit cards do you accept?
We accept American Express, Visa, MasterCard.
Are credit card transactions secure?
Yes. mosexstore.com uses Secure Socket Layer (SSL) underneath HTTP, which provides an encrypted channel and server authentication.
How can I buy something if I don't want to use a credit card online?
You can telephone us with your credit card details, at 1-212-689-6337 ext. 115, or you can email us at store@museumofsex.com. You can also mail your order to the address below with your address and credit card details.
mosexstore ORDERS
233 Fifth Avenue, 3B
New York, NY 10016
We regret we cannot accept personal or corporate checks.
Do you send a confirmation e-mail?
We send two. The first, right after you place your order, confirms that we have received it. The second within three to five business days confirms that we have shipped your order. Your credit card is not actually charged until we ship your goods.
What is your returns policy?
Merchandise purchased from mosexstore.com may be returned for exchange only. Refunds are not issued except in the case of defective merchandise which we are unable to replace.
How do I return something to you?
If you would like to return something, follow the instructions on the back of the packing list, and return it to us by UPS within 30 days of purchase. The item must be in original condition and packaging. Please take care with packaging as you are responsible for getting it to us in its original condition. If the product is defective, contact Customer Service and we will reimburse you for shipping upon proof of defection.
Returns should be sent to:
mosexstore RETURNS
233 Fifth Avenue, 3B
New York, NY 10016
Please make sure that you include your name, address, telephone number, order number, and e-mail address. We will e-mail you confirmation of the return.
Can I return something in person to the Mose[x ] store that I purchased online?
Yes, goods purchased from mosexstore.com can be returned directly to the shop, under the same conditions as specified above.
Can I cancel an order that I placed with mosexstore.com?
Yes, you can. There is a 24 hour wait period from the time that your original order was placed in which you are able to cancel your order. Please send an e-mail to store@museumofsex.com notifying us that you would like to have an order cancelled. Please make sure to supply us with detailed information (i.e. your name, your order number, etc.). You will be sent a confirmation message stating that we have cancelled that order for you. If you do not receive this confirmation message we have already shipped your order to you.
When will my order be shipped, and how soon will I get it?
Your order will be shipped within three to five business days from when you placed your order. You should receive the order within seven to ten business days from the time of shipping, depending on your location.
What are your shipping and handling charges?
Rates are calculated as follows:
Orders under $25.00 = $5.00 shipping and handling
Orders from $25.00 to $49.99 = $8.00 shipping and handling
Orders from $50.00 to $74.99 = $10.00 shipping and handling
Orders from $75.00 to $99.99 = $12.00 shipping and handling
Orders from $100.00 to $149.99 = $15.00 shipping and handling
Orders over $150 = FREE SHIPPING
Do you have a faster service available?
Yes, we can ship your order via Priority Shipping, which is shipped within one business day of when you place your order, and will arrive within two business days thereafter. There is a surcharge for that service, as indicated in the shipping section of the Shopping Cart.
Can I combine orders I have placed to save on shipping charges?
Yes, if it has been less than 24 hours from the time that your orders have been placed, you are able to combine your orders to save on shipping charges. Shipping and handling charges listed above, apply. Just send us an e-mail at store@museumofsex.com and we will be more than happy to send your multiple orders in one shipment.
Can I have my order sent to a different location other than my billing address?
Yes, you can. When you fill out the billing and shipping pages, you can specify where you would like something sent, if it's different from the billing address. Please note, however, that mosexstore.com cannot accommodate multiple shipping addresses. If you want to purchase several items and have each of them sent to a different address, you will have to make separate purchases. Also, mosexstore.com cannot ship orders to P.O. Boxes.
Can orders be shipped outside the U.S.A.?
Yes, we will ship orders to addresses outside the US; however, in each case, we will need to contact the buyer by email for notification of the estimated cost of shipping. Such orders are subject to a $15 handling fee, and the actual cost of shipping and any applicable duties will be billed directly to the buyer's credit card.
How is sales tax calculated on orders?
We collect sales tax on orders shipped to addresses in New York State. Residents in other states are responsible for complying with local state tax laws.
What if the item I want is not in stock?
While we do our best to keep our inventory up to date, there may be times when something you order turns out not to be available. We will inform you by e-mail of that situation and tell you how long the lead time is expected to be for the item to come back into stock. At that point you can choose to cancel the order or to have us order it for you.
Some of the items on the website always need to be special ordered because we don't keep them in stock. In those cases, the lead time is indicated on the product information page. We require payment in full prior at the time of order, and we promise to deliver by the date listed. If for some reason the order cannot be filled as agreed, we will inform you prior to the delivery date, and you are free to cancel the order.
How can I get help?
If there is something else you would like help with that has not been addressed in this FAQ, you can e-mail us at store@museumofsex.com, or you can call 1-212-689-6337 x115 and ask for store customer service. Someone is available to help you Monday – Friday, 11:00am to 6:30pm EST. If we are not there when you try to reach us, leave a message and we will get back to you as quickly as we can.
|
