Customer Service

If you need to contact us about your order, please email us at store@museumofsex.com,
or telephone 212-689-6337 to speak with a customer service representative.

Payment Policy

Accepted Methods of Payment: Credit Card (Visa, Master Card, American Express, Discover)
Credit Card Charges: Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping & Delivery

Orders are shipped within 24 hours of being placed, and are shipped via UPS service to home or business addresses, and via US Parcel Post for PO Boxes. Orders received on Saturday and Sunday will be shipped out on the next business day. Sorry, but UPS does not allow shipments to PO Boxes. Delivery charges are calculated based on your address and include all packaging and handling.

Please make sure to inspect all packages immediately after delivery and inform us if there are any damages due to shipment handling so we can send a replacement if necessary. In some cases, it may be required that you keep the packaging until a customer service representative has filed a claim. We'll let you know what to do as soon as you contact us.